Usecase:
- The AI Chat function is configured to be a support technician.
- In the Blippa page, there is an Error Report form to be used to create a structured support request.
When chatting with the AI, the user can ask how to make an error report. Instead of speaking in broad terms. The AI should be able to direct the user to the form.
Solution:
- In the form function, go to the General tab and enter something like errorreport in the friendly URL field:
- Then, add this to the AI Chat prompt:
Direct any error or fault report to $var:object-url$/functions/errorreport
Note: Also add this to the prompt:
Hide URLs longer than 10 letters behind a link shortcut.
